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Terms, Conditions and Privacy Statement

INTRODUCTION

Lead Insight Ltd. takes the confidentiality of personal data seriously. Please contact us if you have any questions or comments on this privacy policy.

The Company's privacy policy sets out the ways Lead Insight Ltd processes personal data. This privacy policy only relates to personal data collected by Lead Insight Ltd via the websites it owns and operates. Any personal data collected by Lead Insight Ltd is used in accordance with data protection legislation.

Lead Insight Ltd
Trading at,
The Square
Basing View
Basingstoke
RG21 4EB

CONTENTS

ABOUT OUR SITE

Our site enables people to request a quote or information for the product or service shown or selected on this site (the "Product").

The service that our site provides is to connect people who are looking to purchase the Product with relevant providers of the Product ("Service Providers").

HOW OUR SITE WORKS

If you’d like to request and receive quotes or information for the Product ("Quotes"), please complete and submit our webform.

Once we’ve received your request, we’ll connect you with one or more relevant Service Providers. We’ll tell the Service Providers who you are, and your Product requirements, and they’ll then contact you directly with your requested Quotes or product information

We have a really clear consent statement as displayed on all web forms. This statement sets out the Service Providers that will contact you.

We only work with Service Providers once a legal contract in place. This is to ensure that they respect your data and rights by keeping your data secure and confidential, limiting their use of your data (i.e. to providing you with the requested Quotes), and not sharing your data with anyone else.

ABOUT US

Lead Insight Ltd ("LI", "we", "us", "our) is a company registered in England and Wales company number: 09368839, whose registered office address is at The Square, Basing View, Basingstoke, RG21 4EB.

For the purposes of the General Data Protection Regulation (the "GDPR"), Lead Insight Ltd is the controller in relation to your data. We are registered as a controller with the UK Information Commissioner’s Office (ICO) under registration number ZA176602 . You can confirm our registration here: www.ico.org.uk

WHAT WE DON’T DO WITH YOUR DATA

Before confirming what data we collect, and why, please below a list of things we don’t do with it, unless clearly set out and explained in this Privacy Policy.

WHAT DATA WE COLLECT, AND HOW

If you complete our webform in order to request Quotes or product information, it will ask you for your contact details, such as list below,

Our webform will also ask for information regarding your product requirements (where relevant).

We may sporadically change our webforms, as a result of this they may ask you for other information. We will always make it clear in the webform what information we’re requesting, and we only request information that is relevant to your request, and the service that we’re providing.

We also store and share Internet Protocol (IP) addresses, as explained below. Every computer or device has an IP address – a unique number – which enables it to communicate with other computers and devices over the Internet.

We may monitor and/or record these calls for the purposes of quality control and staff training. Also, occasionally, we may need to provide Service Providers with limited access to such recordings in order to resolve disputes.

HOW WE USE YOUR DATA

Equity Release companies we share information with

Lead Insight Ltd, which is registered in England and Wales. Company Registered Number: 09368839. Registered Office: The Square, Basing View, Basingstoke, Hants, RG21 4EB.

The Right Equity Release Ltd, which is registered in England and Wales. Company Registered Number: 07166676. Registered Office: Croft House 21D Station Road, Solihull, West Midlands B93 0HL. Directly Authorised and regulated by the Financial Conduct Authority (registration number 521283 ).

Lifetime Equity Release Limited are registered in England and Wales. Company registration number 11863967. Registered office 20-22 Wenlock Road, London, England, N1 7GU. FCA reference number 837823. They are an appointed representative of Inspirational Financial Management Limited who are authorised and regulated by the Financial Conduct Authority (FCA).

Equity Released 2U Ltd, which is registered in England and Wales. Company Registered Number: 8567909. Registered Office: 1 Cricklade Court, Old Town, Swindon, Wiltshire, United Kingdom, SN1 3EY. Appointed Representatives of The Right Equity Release Ltd, who are Directly Authorised and regulated by the Financial Conduct Authority (registration number 521283).

Retirement Solutions (UK) Limited, which is registered in England and Wales. Company Registered Number: 06437737. Registered Office: Third Floor, North Wing, Metropolitan House, Station Road, Cheadle Hulme, Cheshire, SK8 7AZ. Retirement Solutions (UK) Limited is authorised and regulated by the Financial Conduct Authority.

We use your data (described above) in the following ways.

TO CONNECT YOU WITH RELEVANT SERVICE PROVIDERS

As explained above, if you submit our webform, we’ll pass your request to one or more relevant Service Providers (named on the consent statement). We will do this in a secure way. For example, using HTTP Secure (HTTPS), which means the data is encrypted. The Service Providers then contact you directly with your quotes. They may contact you by telephone, text/SMS or email.

Before we pass your request to any Service Providers, our service may involve an element of automated decision-making. Our technology platform may automatically assess your Product requirements and pass your request to such Service Providers that would like to receive requests for Quotes at the time your request is made.

We store IP addresses in order to stop unwanted traffic (i.e. spam) to our site. For example, if we become aware that spam is coming from a particular IP address (i.e. computer or location), we can block that IP address. From time to time, we also share IP addresses with Service Providers to enable Service Providers to verify that requests for Quotes have come from a particular country.

You will always be given an opportunity to opt out of such messages before we send them, and we will not send such messages if you have opted out.

RECEIVING DATA FROM SERVICE PROVIDERS

From time to time, Service Providers may return data to us. They may do this if they have a query regarding a request for Quotes that we have sent to them in order to enable us to resolve the query. They may also return data to us, together with confirmation on whether or not a product has been purchased, in order to enable us to improve our marketing. We may also use such data to create custom and lookalike/similar audiences, as explained above.

Working with suppliers

We work with a number of suppliers, who process data on our behalf. These include, email service providers and telephone number validation services. We have appropriate contracts in place with such suppliers to ensure the protection and confidentiality of data.

COOKIES

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. At the bottom of this policy, we have included a table, setting out what cookies we use, and the purposes for which we use them.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

STORING YOUR DATA

We have a data retention policy, which clearly sets out how long we keep data for, and for what reasons.

We will keep your data only for as long as is necessary to fulfil the purpose/s for which it was collected in the first place, i.e. as set out in this notice.

For example:

Following the periods set out above, we will not use the data, save that we will hash/anonymise the same, and retain it for a further 3 years for compliance purposes.

LEGAL GROUNDS

This notice sets out (above) how we use your data. Under the GDPR, controllers must have a valid lawful basis for each processing activity that they undertake. This section sets out our lawful basis for each activity.

Activity Lawful Basis under the GDPR Your Rights
To connect you with relevant Service Providers Consent To withdraw your consent, as explained below
Using and sharing IP addresses Legitimate interests You have the right to object to processing based on legitimate interests
Receiving data from Service Providers Legitimate interests You have the right to object to processing based on legitimate interests

Under the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR), we send such emails on the basis of the existing customer (soft opt-in) exemption.

In each case where we have identified legitimate interests as the legal basis for our processing, we have conducted a legitimate interests assessment.

YOUR RIGHTS

Under the GDPR, you have a number of rights. In relation to our site, and the service that we provide, those rights are set out in the table above. We further explain these rights, and your other rights, below.

RIGHT OF ACCESS

You have the right at any time to ask us for a copy of the personal information that we hold about you, and to check that we are lawfully processing it.

RIGHT OF RECTIFICATION

If personal information that we hold about you is not accurate or is out of date and requires amendment or correction you have a right to have the data rectified or completed.

RIGHT OF ERASURE

In certain circumstances, you have the right to request that personal information we hold about you is erased (e.g. if the information is no longer necessary for the purposes for which it was collected or processed).

RIGHT TO OBJECT TO OR RESTRICT PROCESSING

In certain circumstances, you have the right to object to our processing of your personal information. For example, if we are processing your information on the basis of our legitimate interests, and there are no compelling legitimate grounds for our processing which override your rights and interests.

RIGHT OF DATA PORTABILITY

In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format.

RIGHT TO WITHDRAW CONSENT

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. You can exercise this right by contacting us in any of below ways.

Email - info@leadinsight.co.uk

Phone - 0333 305 2324

In Writing - Lead Insight Ltd, The Square, Basing View, Basingstoke, RG21 4EB

EXERCISING YOUR RIGHTS

If you wish to exercise any of your other rights under the GDPR, please email us at info@leadinsight.co.uk. Alternatively, you can write to us at the address set out above, or inform us if you speak with us on the phone.

Our lead supervisory authority for the processing set out in this notice is the UK Information Commissioner’s Office (ICO). If you are unhappy with how we have processed your data, you have the right to make a complaint to the ICO.

CONTACTING US

If you have any questions regarding this notice, or any questions relating to data protection or privacy, you can contact us at info@leadinsight.co.uk

Alternatively, you can write to us at the address set out above.

CHANGES TO THIS NOTICE

From time to time, we may update this notice.

Last reviewed: 04/06/2019